~~META: creator = M # O Designers: collaboration between STBY and DBFMO ECC, Ingrid Wendel &description abstract = (ID:281) make innovation visible, A built-in learning center ~~ ====== (ID:281) Integrating the needs of the users in the whole DBFMO process====== ** M & O Designers: collaboration between STBY and DBFMO ECC ** \\ // A collaboration between design research agency STBY and the construction consultancy organisation DBFMO ECC, called M & O Designers. STBY acts as a contact. \\ STBY: Our creative research projects connect organisations with the lives and experiences of their customers. This helps our clients to innovate their service offering, making it more valuable for both their customers and their business. We do this through our projects that generate rich, visually illustrated and engaging materials, that bring real people into the heart of service innovation processes. DBFMO ECC: We support governments and industry in DBFMO and PPP projects through consulting, project management and training. // ^ Address|Herengracht 124, 1015 BT, Amsterdam, Netherlands | ^ URL|www.stby.eu, [[http://www.dbfmo.com]] | ^ Contact|Ingrid Wendel, Sr. Design Researcher, <[email protected]> | ^ Line of industry|Consulting and Design services; Research | ^ Area of expertise|Design; Sustainability; ICT; Maintenance, design research, co-creation. service design | ^ Size|11-50 employees | ===== Role of company/organisation===== STBY are experts in designing and facilitating processes while taking into account the latest relevant technologies. End users play a central role in the overall process. We: 1. Explore and capture the underlying needs of the various stakeholders and end users of the buildings and use this information as a base for the primary Design phase and in the Maintain and Operate phase, and to fit the ambitions of the city of Eindhoven. 2. Will explore the insights derived from the identified needs with the various suppliers, end users and other stakeholders in co-creative workshop sessions to inspire the development of new concepts. By taking the needs from the end users as starting point, we will move towards more consolidated and cohesive product-service-systems. ===== Opportunities for collaboration===== In our approach all stakeholders are involved from the very beginning of a project. During the co-creation workshop with the stakeholders, the needs of the end users are taken as a starting point and further explored to create a deep and thorough understanding. Over the course of the workshop each stakeholder, having his/her own perspective on the issues and needs is encouraged and facilitated to start thinking from a shared viewpoint. We would do this by using tools like ‘value pursuit’, ‘problem definition’ etc. Using these, while working together helps to create a shared understanding between the stakeholders and build a common foundation. ===== Description of idea===== <WRAP box right minwidth:33%> <userpoll Rating> + ****** + **** + ** </userpoll> <WRAP centeralign> Please rate this idea! \\ Click on **Vote and view** to see the results. </WRAP> </WRAP> We focus on the entire scope of the DBFMO, including the integration of M & O design with ICT and building design. We distinguish the following approaches, numbers refer to the diagram below at 9. 1. Future users needs Our approach focuses on the needs of the future users of the buildings. Using design research methods, these needs will be researched and collected. This links Maintain and Operate to the Design phase optimizing both. We would follow this by integrating the needs of the end users within the Design & Build phase during the co-creation workshop in collaboration with designers and other stakeholders. Particpants in this workshop include users of the current buildings, and users from other new and recognised ‘state of the art’ buildings, giving insights into new possiblities. 2. Data and experience of users during the life cycle of a building Due to the changing needs of the users and the use of new technologies, what we demand of buildings changes during their life time .This affects the initially developped SLA that needs reviews and updates. For this, collected user insights will provide input that we will manage through our data system. 3. Collaboration between Maintenance & Operations and users in the exploitation phase of the building. The needs and experiences of building users lead to opportunities for how the building is managed. Users will be encouraged to come up with ideas that not only match their needs, but also make the building exploitation efficient. The co-creative approach will give employees a shared sense of responsability and ownership over the suggested ideas. 4. Continuity of most economical solutions The most economical maintenance is selected, either by making the building more sustainable, optimizing maintenance or durable replacement. Examples of possible solutions: - Apps or other communication solutions that enable users to collaborate with suppliers in building maintainance. - A built-in learning center. - An integrated datamanagement system for the entire DBFMO lifecyle. An example for this is Verification and Validation during the Design and Build phase, Budgetmanagement in Finance, MJOP en SmartMaintenance during the Maintain phase and KWI-monitoring and re-design in the Operate phase. Our ideas support the realisation of points 1 to 4 of the preliminary scope for Eindhoven. We would help realize optimal buildings throughout the whole DBFMO process. Expected results include fewer complaints, less failures, fewer rebuildings, and a more efficient and reduced maintenance cycle. This results in a reduction of unnecessary costs and more sustainable buildings that contribute to greater well-being and lower absenteeism of employees, who will be more productive. Our proposal aims to make innovation visible, helping position the city of Eindhoven as a sustainable city. We introduce a different way of collaborating with stakeholders and citizens, to respons better to the needs of changing target groups, inspire people, and have space for experimenting and flexibility. This helps the local government to set an example that can meet future sustainability requirements. ^ Illustrating file|{{public:outline_proposals:subdata:proposals:illustrations:281-q24-schema_dbfmo.pdf?400&direct|schema DBFMO.pdf}}| ^ Type of idea|combination of product and service| ^ Category of idea|design; work flow| ^ Enabling conditions|We have access to a datamanagement system that can be used to enter data of the design, the building and maintenance, data of the SLA, as well as information about the needs of the different users. The system SmartWare® supports this by providing the parties with the appropriate database module(s) which makes it possible to use the database to access and use each others knowledge. Laying the foundation for an integral design or exploitation of the builing. During the exploitation, this system can be used on several levels through for instance Smart Maintenance, KWIS reports and registration and as FMIS package. In that way we offer a product-service system.| ===== Stage of development===== Underpinned innovation: it has not been used in practice yet but it is well underpinned. ===== Substantiation stage of development===== Reference projects: International School Eindhoven. During construction we started with the Verification and Validation module. During the exploiting phase we used the data to set-up a long-term maintenance planning, KWIS reports and for the entire facility organization. Also, baseline measurements and audits were performed for ISE. At this time preparations for implementing Smart Maintenance are taking place. Heartlands Cornwall (2011, UK) A former tin mine needed to be transformed into an inspirational cultural landscape. STBY used service design methods to involve the local community in the redesign, through empathic conversations and co-creation workshops with architects and residents. Smart Energy (2011, UK) Research into the needs of facility managers led to the development of smart energy systems. ===== Provability contribution to sustainability===== Underpinned contribution to sustainability; this can be shown on the basis of experiments or calculations. ===== Step in the right direction===== Combination of People, Planet and Profit comes back in all aspects and is made transparent through the use of the data management system. The intergrated approach makes efficient use of resources, so that waste is prevented. The shift from result-oriented to effort-oriented supports this. Also, Trias Energetica is taken into account to make the most energy efficient building possible. The data management system is suitable for importing sustainability software as BREEAM, and meets the requirements of sustainable procurement by the government. The people aspect is reflected in user participation through co-creation. 1. We meet the minimum requirement for sustainability 2. We provide insight in reaching maximum sustainability, by means of early adopter research. (Such as Microsoft, TNT) 3. Integration of both social and technical sustainability ===== Flexible idea===== 1. Creation of a new spaceplan, using data from the interviews 2. Cyclic process of co-creation 3. Iteratively build, test and learn ===== Good investment===== 1. Social sustainability, lower absenteeism, higher productivity and more satisfied employees. 2. Co-creation prevents errors: build test learn 3. Financially because it ultimately saves budget. Reduce absenteeism, increase productivity, higher level of ambition in sustainability, reducing energy costs and lower maintenance costs per m2. {{tag>public:outline_proposals:subdata:tags:all "public:outline_proposals:subdata:tags:contributions sustainable Eindhoven":"sustainable city" "public:outline_proposals:subdata:tags:contributions sustainable Eindhoven":"energy-neutral city" "public:outline_proposals:subdata:tags:contributions sustainable Eindhoven":"attractive surroundings" "public:outline_proposals:subdata:tags:contributions sustainable Eindhoven":"visible innovation" "public:outline_proposals:subdata:tags:three principles":"cooperation" "public:outline_proposals:subdata:tags:scope":"facility management" "public:outline_proposals:subdata:tags:scope":"services" "public:outline_proposals:subdata:tags:scope":"maintenance" "public:outline_proposals:subdata:tags:scope":"installations" "public:outline_proposals:subdata:tags:stage of development":"underpinned innovation" "public:outline_proposals:subdata:tags:contribution to sustainability":"underpinned contribution"}}